TOTAL DAYS: 5 | TOTAL HOURS: 35

CompTIA is a not-for-profit trade association with the purpose of advancing the interests of IT professionals and IT channel organizations and its industry-leading IT certifications are an important part of that mission. CompTIA’s Network+ certification is a foundation-level certification designed for IT professionals with around one year of experience, whose job role is focused on network administration.

The CompTIA Network+ exam will certify the successful candidate has the knowledge and skills required to troubleshoot, configure, and manage common network devices; establish basic network connectivity; understand and maintain network documentation; identify network limitations and weaknesses; and implement network security, standards, and protocols. The candidate will have a basic understanding of enterprise technologies, including cloud and virtualization technologies.

The Official CompTIA® Network+® (Exam N10-007): 2019 Update will teach you the fundamental principles of installing, configuring, and troubleshooting network technologies and help you to progress a career in network administration. In this course, you will build on your existing user-level knowledge and experience with personal computer operating systems and networks to master the fundamental skills and concepts that you will need to use on the job in any type of networking career.

This course can benefit you in two ways. If you intend to pass the CompTIA Network+ (Exam N10-007) certification examination, this course can be a significant part of your preparation. But certification is not the only key to professional success in the field of computer security. Today’s job market demands individuals with demonstrable skills, and the information and activities in this course can help you build your computer security skill set so that you can confidently perform your duties in any network-related role.

• Exclusive add-on included: (eLearning bundle) Online access to practice labs and practice tests to help you pass your exam!

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Conflict Resolution: Getting Along in the Workplace

Many people see conflict as a negative experience. In fact, conflict is a necessary part of our personal growth and development. Think of when you were trying to choose your major in college, for example, or trying to decide between two jobs. However, conflict becomes an issue when the people involved cannot work through it. They become engaged in a battle that does not result in growth. When this type of conflict arises, negative energy can result, causing hurt feelings and damaged relationships. This course will give you the tools that will help you resolve conflict successfully and produce a win- win outcome.

Completion of this course will earn 0.6 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Critical Elements of Customer Service

While many companies promise to deliver an incredible customer experience, some are better at supplying this than others. This course is designed around six critical elements of customer service that, when a company truly embraces them, bring customers back to experience service that outdoes the competition.

Completion of this course will earn 0.6 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Delivering Dynamic Virtual Presentations

Managing the virtual workplace isn’t as scary as it sounds. A lot of the basics of management (including communicating with others, managing performance, building teams, and leading meetings) are the same. This course will cover the differences and give you the skills that you need to successfully lead the virtual workplace.

Completion of this course will earn 0.6 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 6.5

Effective Business Writing

Though businesses increasingly rely on technology, technological skills alone do not guarantee success in the workplace. You must still develop your ideas, express them clearly, and persuade others of their viability. This course offers effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments.

In contemporary business environments, information overload makes it necessary for you to communicate clearly and concisely. Trying to make sense of a disorganized email message can be frustrating given the number of emails you have to answer daily. By analyzing your audience, organizing your writing, and employing effective persuasive techniques, your writing will make an impact.

Completion of this course will earn 0.575 CEUs.

TOTAL DAYS: 1 | TOTAL HOURS: 2

Excel Basics 101

This is a 2-hour virtual instructor-led class, and in celebration of our 30th Anniversary, it will be held for $30!

TOTAL DAYS: 1 | TOTAL HOURS: 2

Excel Basics 102

This is a 2-hour virtual instructor-led class, and in celebration of our 30th Anniversary, it will be held for $30!

TOTAL DAYS: 1 | TOTAL HOURS: 2

Excel Basics 103

This is a 2-hour virtual instructor-led class, and in celebration of our 30th Anniversary, it will be held for $30!

TOTAL DAYS: 1 | TOTAL HOURS: 2

Excel Data Analysis & Charting

This is a 2-hour virtual instructor-led class, and in celebration of our 30th Anniversary, it will be held for $30!

TOTAL DAYS: 1 | TOTAL HOURS: 2

Excel PivotTables

This is a 2-hour virtual instructor-led class, and in celebration of our 30th Anniversary, it will be held for $30!